The HIM department at Valley Regional Medical Center employs 12 individuals, including two men, Johnny and Ed. Johnny, who is 76, handles the disclosure documentation and feels disconnected from his coworkers who perceive him as slow. Ed, the 56-year-old department manager, is counting down the months to his retirement and is a devout member of his church, often sharing his religious views during annual evaluations. Rosie, a 17-year-old recent high school graduate, is preoccupied with her friend’s upcoming wedding and frequently discusses it, while Jamie, a 25-year-old hard worker, arrives late and focuses on putting on makeup before getting to work, but still performs exceptionally well. Jamie speaks English as a second language and can be difficult for others in the department to understand. 2. Examine the culture of the HIM department at Valley Regional Medical Center and determine any potential biases or prejudices that Johnny, Ed, Rosie, and Jamie might face.
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