First, read Chapters 2, 3, and 4 in The Essential Workplace Conflict Handbook, regarding how diversity and inclusion (Chapter 2) and team building (Chapter 3) inform your understanding of the Define piece of the DMAIC process model. Chapter 4 moves into an examples-based consideration of the problem definition, from a narrative perspective. In your initial discussion post, address the following:
· What elements are involved in defining the problem?
· Why?
· Why is accurate use of Define so critical in successful resolution of organizational conflict?
· How can you be sure that your Define piece is accurate?
· What structural issues may be involved in the Define piece?
· What unintended consequences may emerge? (In Modules Seven and Eight, you will think about the C, or Control.)
· Why is it so important to understand diversity and inclusion when seeking to define the problem?
350-450 words excluding references, APA format and a minimum of 3 references
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