Prior to beginning work on this assignment,
• Review the webpage from Week 4, How the Public Sector Can Build on
Opportunities Presented by COVID-19
• Review the video from Week 4, Reimagining Organizations for Post Pandemic Times
• Review the video, Compassion Fatigue: Is Compassion a Finite Resource?
During the COVID-19 pandemic, human service organizations faced many challenges to provide
optimal services to families in need. The needs of underserved communities grew and required
additional services. Yet, many organizations had limited resources and staffing to fill these new
demands. Human service professionals began to experience vicarious trauma because of large
caseloads and their inability to provide services. Some complained of compassion fatigue and
apathy. Human service organizations began to change the type of services they provided to adapt
to the needs of their communities. The final paper, How Organizations Modified Operations to
Adapt to the Pandemic Needs will investigate the obstacles created by the pandemic.
The following directives will be included in your paper:
• Select an organization, non-profit or governmental agency that redefined their business
model to adapt to the pandemic challenges.
• Identify the services that were altered to accommodate various needs during the
pandemic (i.e., hotels provided extended stays for out-of-town nurses during COVID
nursing shortages, the Gap & Athleta company created masks, Armbrust American
created N95 respirators).
• Explore the best leadership style for this organizational change.
• Examine the change management approach used.
• Describe how emotional intelligence was applied to service delivery.
• Evaluate the strategies that can help a human service professional overcome compassion
fatigue during service delivery.
• Compare self-care methods that human service professionals can use to overcome
apathy.
The How Organizations Modified Operations to Adapt to the Pandemic Needs final paper,
• must be 12 double-spaced pages in length not including title and references and formatted
according to APA Style.
• must include a separate title page with the following:
o title of paper in bold font
ª Space should appear between the title and the rest of the information on
the title page.
o student’s name
o name of institution (The University of Arizona Global Campus)
o course name and number
o instructor’s name
o due date
• must use at least 6 credible.
• must document any information used from sources in APA Style
• must include a separate references page that is formatted according to APA Style as
outlined in the Writing Center.
https://www.cpshr.us/resources/how-the-public-sector-can-build-on-opportunities-presented-by-covid-19
https://www.cpshr.us/resources/how-the-public-sector-can-build-on-opportunities-presented-by-covid-19
https://writingcenter.uagc.edu/apa-style
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